The contractor was losing $40,000–$50,000 per year to billing disputes with clients over engine hours. Clients would dispute hours at the end of hire, claiming machines had been idle or off-site. Without independent records, the contractor had no way to prove otherwise — and often had to write off disputed amounts to preserve client relationships.
Pacific Fleet Systems deployed FMC650 devices across the contractor's 28 machines, providing timestamped, GPS-verified engine hour records for every asset. End-of-hire reports were automatically generated and emailed to clients, showing exact hours by day and location. Disputes dropped immediately — clients could see the same data as the contractor.