Privacy Policy

1. Introduction

Pacific Fleet Systems Pty Ltd ("Pacific Fleet Systems", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth), the New Zealand Privacy Act 2020, and applicable data protection laws.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, company name, and job title provided via enquiry forms, quote requests, or demo bookings.
• Fleet information: Asset types, quantities, locations, and operational details provided as part of a quote or service request.
• Usage data: Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via analytics tools.
• Device data: IP address, browser type, and operating system collected automatically when you visit our website.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries, quote requests, and demo bookings
• Provide and improve our fleet telematics services
• Send relevant communications about our products and services (with your consent)
• Analyse website usage to improve user experience
• Comply with legal obligations

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and delivering our services (subject to confidentiality obligations)
• Finance partners when you request the $0 upfront hardware option (with your explicit consent)
• Regulatory authorities where required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our platform uses industry-standard encryption for data in transit and at rest.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client fleet data is retained for the duration of the service agreement and for a reasonable period thereafter for legal and compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected].

8. Cookies

Our website uses cookies and similar tracking technologies to analyse website traffic and improve user experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date.

10. Contact Us

For privacy-related enquiries or to exercise your rights, please contact:

Pacific Fleet Systems Pty Ltd

Email: [email protected]

Phone: NZ: +64 22 317 9684 / AU: 1300 732 538